Refund policy

Return & Refund Policy

Last Updated: July 19, 2026

At Nexa Fitness, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, your item must:

Be returned within [7 days] of receiving your order.
Be unused, unworn, and in the same condition that you received it.
Be in its original packaging with all tags, accessories, manuals, and inserts included.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

We reserve the right to refuse returns that do not meet these eligibility requirements.

Return Timeframe

Return requests must be submitted within [X DAYS] from the date your order is delivered.

To initiate a return, please contact us at arbazenterprises914@gmail.com with your order number and the reason for the return.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within [48 hours] after approval.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for eligible items if:

You received the wrong product.
Your item arrived damaged or defective.
You require a replacement for the same product (subject to stock availability).

To request an exchange, please contact

arbazenterprises914@gmail.com

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

Contact us within [7 days of delivery.
Include your order number and clear photos of the product and packaging.
After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon arrival:

Used or worn products.
Products without original packaging or missing accessories.
Gift cards.
Clearance, final sale, or promotional items (unless required by applicable law).
Personal care or hygiene-related items that have been opened or used.
Any item specifically marked as non-returnable.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Nexa Fitness will cover the return shipping costs.
If the return is due to a change of mind, incorrect size selection, or any customer-related reason, the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.

Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.